Terms of Service

Terms of Service

DEFINITIONS:

All the headings and sub-headings are for convenience only and are not to be taken into account for the purposes of interpreting it.

“the Company” is to mean TRUE Escapes"

Unless the context clearly requires otherwise, any reference to “TRUE Escapes” is to include the other

Unless the context clearly requires otherwise, any reference to “Escape” or "Escapes" & “Retreat” or "Retreats" is to include the other

Usage of the terms “We” and “Us” are to refer to “the Company”

Usage of the terms “You” and “Your” is to refer to the signee.

“Start Date”: The designated start date of the retreat for which you are booking. For clarity, it will be designated at 12pm on the date of the advertised retreat start date.

Payment Due Date: The date by which all sums owed for the retreat you have booked become immediately payable.

“End Date”: The designated end date of the retreat for which you are booking. For clarity, it will be designated as 10am on the date advertised that the retreat would finish.

“Retreat(s)/Escapes": The trip you have booked with Us

“Primary place of business”: the accommodation that We are supplying to You as part of your Retreat with TRUE Escapes

“Booking Fee”: the non-refundable £350 sum per person that is required to secure Your booking with Us

"Deposit": the non-refundable £350 sum per person that is required to secure Your booking with Us

“Organisers”: is to mean TRUE Escapes, and any agent, contractor, or third party that We may engage within the course of providing to you the services outlined as part of your Retreat

“Cancellation” is defined as You not attending your scheduled Escape, including postponing or rescheduling

POLICIES

Minimum age

The minimum age for attending any retreat with us is 18.

Cooling off period

There is no cooling-off period when purchasing or booking any of our Escapes.

Your Health

You warrant that you are in good physical condition and you know of no medical or other reason why you cannot or should not do any form of active exercise, including, but not limited to, High-Intensity Interval training, strength training, cardiovascular training, swimming, running, yoga, stretching.

Acknowledgement of risks

You warrant that You are aware that all exercise and travel carries risks, and acknowledge you are participating willingly, and in knowledge of these risks.

You recognise that We are not able to provide you with medical advice, and that any information provided should be used as a guideline only. If you have any prior knowledge of health concerns or health risks, you acknowledge that it is your responsibility to seek clearance from a health care professional prior to attending any of our retreats.

Indemnity

You agree to fully indemnify without limitation any trainer(s), director(s) or contractor(s) against any injury, malpractice, mishap, or accident during any and all interactions with the Company away from, or at the primary place of business for TRUE Escapes.

Meeting Your Responsibilities and Paying for Your Trip

You must make sure your bank account can make credit/debit card payments and that there is enough money in your account to pay for the trip on or before the Payment Due Date.

You must make sure that the payment method you have chosen remains valid until at least 1 month after the End Date of your Escape with us.

If your chosen payment method fails, you are liable for any and all resulting fees.

If you do not fully pay your fees on the due date, TRUE Escapes has the right to suspend or decline access to any services, activities and facilities associated with any TRUE Retreat until any outstanding balances have been paid in full and you have given us your updated payment details (if you are requested to do so). You understand and acknowledge that We will continue to debit Your nominated account without notice until We have received the total amount You owe the Company.

We will make a reasonable effort to advise You on the status of the failed payments by email.

Payment Policy

To reserve a spot on any TRUE Escape, a non-refundable booking fee of £250 per person is required upon booking. Payment of any outstanding sums owed (the balance) must be made before the specified Payment Due Date for the Escape which you are booking. Prices DO NOT include travel or travel insurance.

Travel Insurance

It is your responsibility to organise suitable travel and health insurance. You acknowledge that TRUE Escapes is not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.

You understand and acknowledge that it is a condition of booking that you must take out an adequate travel insurance policy that covers all items listed in the sample itinerary for your chosen Escape, as well as but not limited to, trip cancellation insurance, and any other activities that which may reasonably be undertaken during the course of your Escape. The policy and insurance coverage must be valid and in effect for the entire duration of your Escape.

Please note, even if you have private health insurance in your Country of Residence, it is unlikely that this insurance will cover overseas trips to the extent required to participate in the activities organised on a trip with TRUE Escapes.

Travel Cancellation Insurance

It is your responsibility to organise suitable travel and health insurance. You agree and acknowledge that TRUE Escapes is not in the business of providing insurance products or providing cover for and on behalf of guests, and is not to be held liable.

Depending on the policy and conditions, travel cancellation insurance may pay for some or all costs associated with cancelling a booking. It is a condition of booking that you must take out and hold for the duration of your Escape adequate travel insurance policy that covers trip cancellations.

Cancellations

It is your responsibility to read and understand our cancellation policy before making a reservation. Naturally, no one books with the intention of cancelling or postponing their trip, but unexpected things do happen, so please consider purchasing travel cancellation insurance.

Cancellations Policy: Guest Cancellations

If you need to cancel any retreat with TRUE Escapes, cancellation fees will apply. Any notice of cancellation must be provided in writing.

Please refer to the following for a breakdown of applicable cancellation fees:

If you cancel 61 days or more before your Start Date, you will be refunded the full amount paid up to that date for your retreat, excluding the £350 per person booking fee which is non-refundable.

If you cancel between 31 - 60 days before your Start Date, you will be refunded 50% of any sums paid, excluding the £350 per person booking fee which is non-refundable.

Cancellations less than 30 days before the Start Date of your Escape are non-refundable and will result in a forfeit of any and all sums paid.

Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason.

Late Arrivals/Early Departures:

We do not offer credit for arriving late to our Escape or departing early.

Cancellations Policy: Cancellations made by Us

If for any reason TRUE Escapes has to cancel or change the Start Date of any Escape, for any reason whatsoever, you’re entitled to transfer the sums paid to another TRUE Escapes trip (either scheduled or at some future time within the next five (5) years) to be used as credit.

Alternatively, you may request a refund of payments made by You to Us, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your Escape.

For trip cancellations or postponements made in connection with COVID-19, special terms apply and You will have three (3) options.

OPTION 1: SWAP TO A DIFFERENT TRIP

We are offering complete flexibility on dates and destinations so that you can move to an Escape later in the year. Any payments made will be credited in full towards a room of your choice on another trip in the same year.

OPTION 2: DEFER TO ANOTHER YEAR

We are offering complete flexibility on swapping and postponing your trip. We'll transfer any and all payments you've made to a room of your choice on a trip of your choice over the next three (3) years.

OPTION 3: REQUEST A REFUND

If neither of the above options suit you, you can request a refund and we'd be happy to oblige.

TRUE Escapes is not responsible for your expenses incurred in preparation for any cancelled Escape such as other accommodation, travel tickets, loss of work, and/or other costs associated with preparing for your trip.

Passports, Visas and Documents

It is the responsibility of each participant to obtain a valid passport, visa(s) and necessary certificates for any country to be visited in connection with any TRUE Escape.

Third Parties

TRUE Escapes holds no responsibility for the actions or omissions of third parties or independent contractors, including in the event that they modify the nature of a service on an Escape as compared with the advertised nature of the service.

Further, TRUE Escapes accepts no responsibility for delayed, missed or cancelled flights, trains, buses, ferries, transfers, or any other modes of transportation required by You to get to Your accommodation, or any other activity or event in connection with or relating to Your retreat.

General Waiver

You agree to sign a waiver with TRUE Escapes at least 30 days before your retreat Start Date.

You acknowledge that during any trip with TRUE Escapes you participate voluntarily in any and all activities arranged, and insofar as is legally permissible, you surrender your right to any cause of action against TRUE Escapes, their agents, contractor’s, employee’s and directors, arising from any loss or damage to any person or property that occurs during a TRUE Escape up to and including death.

Photo / Video Release – Use of Image

You hereby grant to TRUE Escapes the absolute and irrevocable right, and unrestricted permissions to use photographic portraits/images/videos in which you feature that are taken during the retreat to use/republish/copyright, etc. for commercial use in association with TRUE Escapes. You hereby release and discharge TRUE Escapes from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.

By booking any retreat with Us you agree to be bound by and adhere to all policies and rules.

For any questions or queries, please email us at dottie@true-escapes.com